Privacy policy for our clients

We respect your privacy and handle your personal information with the utmost care. This statement explains how we collect, use, and safeguard your data in Malaysia.

Information we collect

We gather necessary information to provide and improve our services. These details may include:

• Name, contact number, and address for scheduling appointments and communication.
• Email address for sending booking confirmations, updates, or service feedback requests.
• Details of your service requests, preferences, or correspondence with us.
• Technical data such as browser type and device information for site improvement.

How we use your information

We use your information to deliver efficient, personalized service. Common uses include:

• Coordinating your window cleaning appointment and confirming bookings.
• Handling customer queries, support requests, or feedback efficiently.
• Improving our website, services, and communication based on preferences or trends.
• Complying with legal obligations or regulatory requirements where applicable.

Legal basis for processing

We process personal information only where the law allows us to do so, including:

Your consent, performance of a contract, legal obligations, and our legitimate interests, such as service improvement or safety, form the basis for handling your data.

Information sharing

We do not sell your details to third parties. Information may be shared for the following reasons:

• Service providers who assist us in delivering our cleaning and support services are given only the information they need.
• Legal authorities if required by Malaysian law or to protect rights and safety.
• Potential successors in the event of a business transfer, merger, or acquisition, while honoring your privacy rights.

Data security

We implement appropriate safeguards to protect your personal details from unauthorized access, alteration, or misuse. These measures include regular review of our systems, secure storage, access control, and employee training. However, no method can be completely secure. We regularly update our protocols to reduce risk.

Your rights

You have certain rights over your personal data. These may include:

• Requesting access to your information and obtaining a copy of the data we hold.
• Correcting inaccuracies in your personal information stored by us.
• Requesting deletion of information, subject to legal requirements and operational needs.
• Raising concerns about the way your data is processed or objecting to its use.

About cookies

We use required cookies to deliver core site functions and analyze website usage. You can manage optional cookies in your browser settings. For more, see our cookie policy.

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Contact us

If you have any questions about your data or this policy, please reach out using the channels below.

Changes to this policy

Updates to this privacy policy will be posted here. We recommend checking for changes regularly to stay informed.