Website terms and user agreement for window cleaning
These terms set out your rights and responsibilities when using our website or booking services. Please read the information carefully before any engagement.
January 23, 2026
Acceptance of terms
By accessing our site or requesting services, you confirm your agreement to these terms. If you disagree, do not use this website or associated booking channels.
Definitions
For clarity, these terms mean the following:
“Service” means window cleaning provided by our team as described on the site.
“User” or “client” refers to any person or entity visiting the website or booking a cleaning.
“Content” refers to text, images, and other materials published by us or provided in connection with window cleaning.
“Agreement” means the legal relationship created under these terms.
Using our services
Services are offered only for lawful uses and according to Malaysian law. Abusive, fraudulent, or unauthorized usage is not allowed.
Eligibility
Users must be 18 years or older and capable of entering binding agreements under Malaysian law. By using our services, you confirm your eligibility.
Valid photo ID may be required for booking confirmation.
User obligations
When you provide information or book services, you agree to:
Restricted activities
These activities are strictly forbidden on the site or during service:
Intellectual property rights
All materials, logos, text, and designs are owned by us or licensed for use. Reproduction or unauthorized use is prohibited without written permission. Contact us for proper permissions if needed.
User submissions
By submitting any feedback, you grant us rights to use, display, and improve upon this information for ongoing service enhancement.
Your rights regarding submissions
You are not obligated to submit content, but feedback may be featured in testimonials or future service improvements, with your consent.
Privacy commitment
All personal data is processed per our privacy policy and respecting Malaysian law. For more on your privacy rights and how we use data, see our privacy statement.
See privacy policyImportant legal disclaimers
Our service is provided on an 'as is' basis. We strive for accuracy but cannot guarantee uninterrupted or error-free operation at all times.
General information notice
Information on our site is for general guidance and not a substitute for professional advice. Decisions are your responsibility and results may vary.
Limiting our liability
We are not liable for indirect losses, delays, or damages outside our control, except as required by Malaysian law.
Indemnity
You agree to hold us harmless from claims, demands, or actions arising from your use of the site or breach of these terms.
How disputes are handled
We encourage amicable settlement first. If unresolved, disputes will follow local Malaysian law and procedures.
Arbitration
Certain disputes may be handled through binding arbitration in Malaysia as the final method of resolution.
Arbitration does not exclude your statutory consumer rights.
Online dispute resolution
We participate in recognized online dispute resolution processes for eligible complaints via official platforms.
Go to dispute resolution pageSeverability
If any term is found unenforceable, the rest remain effective and in force.
Full agreement
These terms and referenced policies form the sole agreement between you and us regarding window cleaning services.
Applicable law and venue
Malaysian law governs all parts of this agreement and any disputes.
Termination
We may end access to the site or refuse bookings if you breach these terms or abuse our platform.
Changes
Terms may change at any time. Updates will be posted online, so review periodically for current terms.
Reach out with questions
Need clarification on these terms? Contact us by email, phone, or mail at any time.
Email address: content@deloraquinte.sbs
Phone: +6012-975 6837
Address: 76-2, Jalan Tasik Utama 5, Kuala Lumpur 57000 Malaysia
Effective date of terms: January 23, 2026
Version: v2